Returns, Refunds & Exchanges Policy

At Sacrifice Studios, every piece is crafted with attention to quality, fit, and detail. We encourage customers to review product descriptions and sizing information carefully before placing an order.

Returns

We accept eligible returns within the United Arab Emirates, subject to the following conditions:

  • Return Eligibility: Returns must be requested within 14 days of the original order date.

  • Item Condition: All returned items must be unused, unworn, and in their original condition, with all tags attached and original packaging included. Items that do not meet these requirements will not be accepted.

  • Accessories: All accessories are final sale and are not eligible for returns or refunds, except where required by applicable law.

  • Return Shipping Fees: A flat return shipping fee of 35 AED will be deducted from the approved store credit amount.

  • Domestic Orders Only: Returns are available exclusively for orders delivered within the United Arab Emirates. International orders are final sale, subject to applicable consumer rights.

Damaged or Defective Items

If your order arrives damaged or defective, please contact our customer support team on the same day of delivery.

To assist with your claim, please provide clear photographs of the affected item, its original packaging, and your order details.

Claims submitted after the delivery date may not be accepted, subject to applicable consumer protection laws.

Refunds & Store Credit

Approved returns are refunded exclusively through store credit, which may be used toward future purchases on our official website.

  • Store credit is issued within 48 hours after the returned item has been received, inspected, and approved.

  • Applicable return shipping fees will be deducted from the store credit amount.

  • Store credit is provided electronically and can be redeemed on future orders.

Refunds to the Original Payment Method

If an item becomes unavailable or sells out after your order has been placed and payment has been processed, a full refund for the unavailable item will be issued to your original payment method.

Refund processing may take 7–10 working days, depending on your payment provider.

Nothing in this policy limits any refund, replacement, or other remedy required under applicable consumer protection laws.

Exchanges

We do not offer direct exchanges.

If you require a different size or item, you may initiate an eligible return and place a new order using the store credit issued after your return has been received and approved.

All new purchases are subject to current product availability and pricing.

How to Request a Return

To initiate a return, please contact our customer support team with your order number and return request.

Email: support@sacrificestudios.store

Customer Support Hours:
Monday to Friday, 9:00 AM to 5:00 PM (GMT+4).

Our team will review your request and provide further instructions if your order qualifies for a return.