Sacrifice Studios - Frequently Asked Questions – SACRIFICE STUDIOS

FREQUENTLY ASKED QUESTIONS

Below are some common questions and answers that may provide the fastest assistance. If you don't see what you're looking for, contact our Customer Support.

ORDERING:


Is my payment and information safe?
Yes! All payment and shopper's personal information is protected and secure. Payment information is transferred from your computer to our servers using a secure, encrypted protocol (https) to ensure this safety. If you have any questions or concerns, you can contact us for better assistance and clarification.

Do I need an account to place an order?
No, you do not need an account to place an order online. You can checkout as a guest to complete your order without any extra steps. However, having an account saves your shipping information and order history which speeds up the process for future orders.

How do I place an order?
Placing an order on our website is easy! Click "Shop" on the drop-down menu to browse by category or collection. Our products will populate where you can click. Choose size and quantity, add to cart, and proceed to checkout. If you're having trouble, you can contact us for assistance.

Which payment methods do you accept?
You can use ApplePay, Visa and Mastercard with Stripe. Split into 4 interest-free payments with Tabby. Split into 3 interest-free payments with Postpay.

 

Which currencies can I pay in?
Payments are processed in UAE Dirham Currency. Your purchase amount will automatically convert at checkout from AED into any currency you wish to place your order in.

What if the product or size I want is unavailable? 
Most products are available in limited quantities when released to maintain brand's exclusivity. However, some styles do get replenished. Join our mailing list for updates on all restocks, or contact us to see if the sold-out product will be available again.

What if I'm unsure which size to order?
On each product page, under "Product Description", you will find a size chart that specifies body length, sleeve, and chest measurements. If you're still unsure which size to order, you can contact us for support and recommendations. 

 

How do I use a promotional code?

If you have an active promotional code, you can insert the code at the end of checkout where your discount will be applied. Promotional codes have expiration dates and may have limited eligibility. The code may be rejected if its not eligible with your order. Promotional discount codes cannot be combined unless otherwise stated in the promotion.

What if my desired product is on Pre-Order?
At times, products may have Pre-Order options available which allow shoppers to reserve their size on high-demand products arriving to our warehouse. Details for delivery will be listed on the product page if you find the product's title includes "Pre-Order." 

What does it mean for an item to be on Final Sale?
If an item you are purchasing is on final sale, it will not be eligible for returns of any kind including refund, exchange or store credit. All final sale items have a note in their descriptions at time of purchase stating that they are final sale. Unless an item has a manufacturing defect, there are no exception to returning final sale items. 

Are your products ethically sourced & manufactured?
Yes!¬†Our products are made by manufacturers with ethical labor practices and principles under our code of conduct. SACRIFICESTUDIOS‚ĄĘ works with economical and sustainable factories¬†to uphold¬†our ethical standards. All animal derived products are sourced under the same ethical principles. Human and¬†animal rights will never be compromised to create any product.

SHIPPING:


Where do you ship from?
We ship from Dubai, United Arab Emirates.

 

Do you offer international shipping?
Yes! We do ship worldwide.

Do you have shipping time options?
All UAE orders are shipped via First Flight Couriers and will arrive on the next possible working day once dispatched. All international orders are shipped via Fedex and will arrive within 2-4 working days once dispatched.

How much does shipping cost?
Shipping is calculated by a parcel's total weight and the distance to its destination.

Does my shipping cost include taxes/duties and fees?
Shipping taxes and duty, or any other miscellaneous shipping fees, are not included and are not covered by SACRIFICE STUDIOS‚ĄĘ.¬†If a customer chooses to refuse a package due to payment of taxes and duties, the order is sent back to SACRIFICE STUDIOS‚ĄĘ. In the event of this happening, SACRIFICE STUDIOS‚ĄĘ may be required to pay extra charges by the courier. The fees charged will be deducted from your initial payment when being refunded for your order once the package has arrived back in our facility. In this case, shipping will not be refunded as well.

When does my order ship after I make the purchase?
After placing an order, you will receive a confirmation email. Orders are normally processed within 24-48 hours if placed on a business day. Any of our Promotional or Holiday Sales may delay our processing time. Contact us if you have any concerns about your order.

How long does it take for my order to arrive?
Shipping time depends on location. Your order ships from DUBAI. The average transit time is between 1-2 business days for domestic shipments. Contact us if you have any concerns about your order.

 

RECEIVING:


What if I haven't received my package?
If you haven't received your package, please contact us to help investigate.
**Please note once the order has been shipped, we are not responsible for lost/stolen merchandise or delivery delays. Once a tracking number has been sent to a customer, any claims should be filed with the mail carrier.


What if my product is defected?
In the rare incident that you receive a defected or damaged product, please contact us with photos. We'll be happy to replace the item if its found to be defected.

How do I return or exchange my order?
Returns and exchanges are a breeze. We want to make sure you're satisfied with your purchase with us. Return or exchange is for free within 15 days of the order being placed. For international exchanges, we ask that you initiate a return and place a replacement order. 

 

How do I care for my SACRIFICE STUDIOS garments?
All products come with care instructions to properly maintain our garments. We hold high-quality standards to ensure that your products will be long lasting. 

How can I keep in touch?
Join our newsletter, follow our social media channels, and tag us on your outfit posts.