Frequently Asked Questions
Frequently Asked Questions
Below are answers to some of the most common questions for quick assistance. If you don’t find what you’re looking for, please contact our Customer Support team.
Is my payment and personal information secure?
Yes. All payments and personal information are fully secure. Transactions are processed using encrypted SSL (HTTPS) technology to ensure your data is protected at all times.
Do I need an account to place an order?
No account is required. You may checkout as a guest. Creating an account allows you to save your shipping details and view your order history for faster checkout in the future.
How do I place an order?
Browse our collections by selecting Shop from the menu. Choose your size and quantity, add the item to your cart, and proceed to checkout. If you experience any issues, our support team is available to assist you.
What payment methods do you accept?
We accept:
- Apple Pay
- Visa & Mastercard (via Stripe)
- Split payments into 4 interest-free installments with Tabby
Which currency will I be charged in?
All payments are processed in AED (UAE Dirhams). If you are shopping internationally, your bank will automatically convert the amount at checkout.
What if my size or preferred item is unavailable?
Most items are released in limited quantities to maintain exclusivity. Some styles may be restocked. Join our mailing list or contact support to check future availability.
What if I’m unsure about sizing?
Each product page includes a detailed size chart. We also use AI-powered sizing technology to help you select the best fit. If you’re still unsure, contact our support team for guidance.
How do I use a promo code?
Enter your promo code at checkout before completing your purchase. Promo codes are subject to availability, expiry dates, and eligibility rules. Codes cannot be combined unless stated otherwise.
Are your products ethically made?
Yes. Sacrifice Studios works with manufacturers that follow ethical labor practices and sustainability standards. All materials— including animal-derived products—are sourced responsibly. Human and animal welfare is never compromised.
Where do you ship from?
All orders are shipped from Dubai, United Arab Emirates.
Do you offer international shipping?
Yes, we ship internationally.
How is shipping calculated?
Shipping costs are calculated at checkout based on parcel weight and destination.
Are taxes and duties included in shipping?
Import taxes, duties, and customs fees are not included and are the customer’s responsibility. If a package is refused due to unpaid duties and returned to us, courier charges will be deducted from any eligible store credit. Shipping fees are non-refundable.
When will my order ship?
Once your order is placed, you will receive a confirmation email. Orders placed on business days are processed promptly. You will receive tracking details once your order is dispatched.
What if I haven’t received my order?
If your order has not arrived, please contact support@sacrificestudios.store so we can assist you.
Please note: once an order is shipped, Sacrifice Studios is not responsible for lost or stolen packages or courier delays. Any delivery claims must be submitted directly to the carrier.
What if my item arrives damaged or defective?
In the rare event you receive a damaged or defective item, contact us with clear photos. If approved, we will arrange a replacement.
How do I care for my Sacrifice Studios garments?
Each product includes care instructions. Following them will help maintain quality, fit, and longevity.
How can I stay connected?
Subscribe to our newsletter, follow us on social media, and tag us in your outfit posts—we love seeing how you wear Sacrifice Studios.